Terms & Condition

Introduction

These Terms & Conditions outline the rules, obligations, and responsibilities that apply when you use Melbourne Silver Cabs services, website, or booking platforms. By booking a ride, accessing our website, or using our taxi services, you agree to comply with the terms described below. Our aim is to provide transparent, reliable, and safe transportation across Melbourne, and these terms help ensure a smooth experience for both customers and drivers.

Service Usage

Eligibility

To use our taxi services, you must provide accurate personal details, valid contact information, and lawful payment methods. Users must be at least 18 years old or have permission from a legal guardian.

Booking Confirmation

All bookings made through our website, phone, or online form are subject to availability. Once a booking is confirmed, you will receive a notification through your chosen contact method.

Pickup and Drop-off

You agree to provide correct pickup and drop-off details for timely service. Drivers reserve the right to refuse service if the pickup location is unsafe or violates local laws.

Passenger Responsibilities

Accurate Information

Customers must ensure all booking details, including date, time, location, and passenger count, are accurate. Incorrect information may lead to delays or cancellation of service.

Behaviour and Safety

Passengers are expected to behave respectfully, follow driver instructions, and use seat belts at all times. Any actions that risk safety, damage the vehicle, or disturb the driver may result in immediate termination of the trip.

Luggage

Passengers are responsible for securing their belongings. Melbourne Silver Cabs is not liable for lost, damaged, or misplaced items left in the vehicle.

Pricing and Payment

Fare Structure

Fares are calculated based on distance, time, tolls, waiting periods, and any additional requested services. Prices may vary depending on traffic, special events, or peak timings.

Payment Methods

We accept approved payment methods including cash, card, or digital payment options, depending on vehicle availability.

Extra Charges

Additional charges may apply for airport parking fees, tolls, waiting time, or special requests such as large luggage or extra stops.

Cancellations and Refunds

Customer Cancellations

Customers may cancel a booking; however, cancellations made too close to the pickup time may incur charges.

Driver Cancellations

A driver may cancel a trip if the pickup location is unsafe or the passenger is unfit to travel.

Refund Policy

Refunds are processed based on the situation and applicable conditions. Refunds may not apply to last-minute cancellations or no-shows.

Limitation of Liability

Service Interruptions

Melbourne Silver Cabs is not responsible for delays caused by traffic, weather conditions, accidents, mechanical issues, or events beyond our control.

Personal Losses

We are not liable for personal belongings left in the vehicle, missed flights, or indirect damages caused by service delays.

Privacy and Security

Data Protection

We collect and store personal information in accordance with our Privacy Policy. Your data is protected using secure systems and strict confidentiality measures.

Driver Information

Driver identity and vehicle details provided to customers must not be misused, shared publicly, or used for any unlawful purpose.

Modifications to Terms

Melbourne Silver Cabs reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services indicates acceptance of all changes made. We encourage users to review this page regularly for updates. Melbourne Silver Cabs remains committed to delivering safe, reliable, and respectful taxi services across Melbourne, ensuring every customer receives a professional travel experience.